For liability reasons, someone must stay in the house during setup, which is typical for professional security installations. The second issue with installation was its intrusiveness.
#ADT CONTROL PANEL OPTIONS INSTALL#
One key install element is setting a passcode, which can be used on the central hub and tablet to disarm the system. In short, it took less time for Vivint to install many more devices. Vivint's system took only a bit over seven hours total to install and included almost all the same devices ADT provided, plus eight extra door/window sensors, a second mounted outdoor camera, a car monitor, an external hard drive for video backup and a handful of extra sensors of various sorts. That might not seem unusual, but let's compare it with a competitor for a moment. We decided on the array of devices to install in about an hour, and the remaining eight hours were just spent on setup. The sales reps arrived at 8 a.m., and the technician finished his work just after 5 p.m.
The first problem was the length of time it took. But the installation experience was far worse than, say, Vivint's - the system I tested only a few weeks before ADT. They were also responsive to my questions and requests, such as angling cameras in specific ways. The three ADT employees who came to my house were polite and professional. For this review, I wanted my setup to include at least one of every type of device - which resulted in an installation of a similar scale to what most customers might get, but not of a similar makeup, as I'll discuss later. Once you figure out what you want to be installed, technicians set it up for you. Like many other home security companies, ADT sends professionals to your house to help determine the best setup for your needs.
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